THINK

“Communication When It’s Crucial”

Objectives:

  • Identify the meaning of crucial conversations
  • State 2 strategies to maintain focus during stressful situations
  • Share personal examples of successful crucial conversations

Barriers to Positive Communication:

  • Patient flow, turnover; shuffling beds!
  • Communication styles
  • Differing priorities
  • Doctor/nurse conflict
  • Support staff/nurse not on the same page
  • Workload pressures
  • Pecking order problems
  • Lack of respect, lack of engagement

Conversation/Communication

  • Power and meaning
    • Defining moments shape our lives, our relationships, and our world
    • Enhanced communications nourish relationships
    • Developing skills and practicing them fosters problem solving and solutions
    • Enabling crucial conversations can help break mediocrity or mistakes of the past
  • Defining Crucial Conversations
    • Discussion between 2 or more people
      • Varied, often opposing opinions
      • High stakes
      • Strong emotions

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